Delivery Information

Allow 3 to 5 working days (Monday to Friday). Shipping is available to all UK destinations, however some remote areas or difficult access areas are subject to increased delivery costs known as delivery surcharges. Northern Ireland, Channel Islands, Scottish Highlands, Guernsey and other delivery surcharge zones are all liable for additional fees, they are listed in the surcharge zones below.

Tuffnells and Parcelforce will deliver parcels on tracked 48-hour service (unless deal specifies a longer delivery period). However because of the high volume of orders being dispatched from our warehouse the delivery period may extend up to 5 working days.

Orders dispatched next day if order made before 9am otherwise dispatch is on following day.

We do not deliver on weekends or public holidays.

We do not offer timed deliveries, delivery time is 9am to 6pm – specific time cannot be provided or time window cannot be provided.

Orders placed over the weekends from Friday 9am up to Monday 9am will be processed on Monday.

One man delivery only to the doorstep, driver is not obliged to carry item up flights of stairs, drivers may do this at their discretion but are not insured to do so, so if you anticipate difficulty in handling your parcel upon arrival please make necessary arrangements prior to your delivery arriving.

We do not offer un-packing or installation services for any of our products, customers must use instructions and unpack and set up the purchased products themselves.

Delivery Surcharge Zones

Surcharge is added to regular delivery cost. Cost of delivery to all of the surcharge zones vary depending on the size of the item. The lowest delivery surcharge is £9.99 and can go up to £30. For example all treadmills and exercise bikes cost £30 for surcharge, and a massage gun on the other hand would only cost £9.99. The surcharge is non-refundable cost and if you want to know exactly what the surcharge cost is, add the item you want into the cart proceed to the checkout and enter your delivery postcode, our checkout facility will then automatically give you the surcharge cost and total payable amount.

Surcharge zones include customers with the following postcode prefixes:
AB31-38, AB41-56, BT, FK17-21, GY, HS1-9, IM, IV7-56, IV63, JEG83, KA27-28, KW15-17, KW0-14, PA20-49, PA60-78, PH19-26, PH30-50, TR21-25, ZE1-3

Tracking Order

Sorry this feature is not currently available, please contact info@XstreamGym.com should you wish to receive further information about tracking your order.